Q: What makes you get up and go to work every day?
I love being a part of the Cornerstone crew. The atmosphere at work is amazing and I get plenty of opportunities to teach. And even though we have several younger guys on the team who are eager to learn, I’m constantly surprised by their hidden talents. No two days are ever the same and that’s what keeps the job exciting.
Q: Do you ever get inspired by your projects?
I take a lot of ideas home with me every night, especially when we work on custom projects, create built-ins, and add trim detail. There’s just something motivating about helping create a unique space that can’t be found anywhere else.
Q: What’s your philosophy on customer service?
I think it’s important to treat other people’s homes like they’re my own because that’s what I’d want. I also prefer it when clients enjoy working with me and walk away happy, so I ask what Cornerstone can do to help as soon as we meet. From bringing their trash cans up from the curb and grabbing packages from the front steps to removing all the batteries from our tools while we’re on site, I find that it’s the little things that matter most.
Q: How do you handle last-minute changes and challenges?
First of all, I stay calm because last-minute changes are par for the course when it comes to home remodeling. I just start thinking of different ways to approach the challenge immediately, then I discuss my ideas with team members to determine the next best steps. Simple.
Q: What’s your secret to streamlining project schedules and development?
All projects, big or small, deserve a targeted and organized approach. So, I like to use CoConstruct™ because it helps keep my itineraries, selections, and client messages in one easily accessible place.
CHRIS’S FAVORITE REMODELING PROJECTS
Chris Hogsten has been with Cornerstone for a long time, and here some of his most memorable projects.
#1. The Rey Master Suite
“I had fun on this one. I remember the master suite ended up having decorate beams in the ceiling, a massive bonus closet, and polished hardwood flooring throughout. Meanwhile, the on-suite bathroom got a complete makeover with a big corner shower and a soaking tub centered in front of a window. It felt cozy and comfortable but it was still practical and I loved that.”
#2. The Neisses First Floor and Kitchen
“I don’t know what it was about this project, but I can’t forget it. This wasn’t even a large renovation, but the detail work and custom pieces were memorable to say the least. Plus, I found out my wife was pregnant with our first baby while I was working here, so she won’t let me forget it if I tried.”
#3. All Custom Projects
“I know I’m supposed to choose one but building something that gets used every day means it has to be practical, durable, and safe. I like projects that let me provide those things to clients. So, mudrooms with individual cubbies, built-in bookshelves or desks, and secret access panels are always a favorite of mine.